Optimization, maintenance and service are essential for the performance and lifespan of your machine installation. At Smicon, we are committed to optimizing your machines from installation to daily use. At Smicon, we understand the importance of reliable, fast service and that is why we offer comprehensive solutions for machine maintenance and service.

SMICON’S SERVICE VALUES

• Reliability
  At Smicon, you can count on machines that are always ready for action. Our preventive maintenance services and breakdown service ensure that you can continue to produce without interruptions, and that breakdowns are dealt with as quickly as possible.
   
• Efficiency
  Our installation services and commissioning ensure that your machines run optimally from day one. Through training, remote monitoring and process optimization, we provide your team with the knowledge and tools to work with maximum efficiency.
   
• Sustainability
  Smicon supports companies in sustainable waste processing by improving and extending machine processes. Our service contracts and periodic inspections help your machines last longer, while we save costs, minimize downtime and reduce waste through process optimization.
• Customisation
  Every customer is unique. That is why we offer customised service contracts and consultancy processes, whereby we tailor our services and maintenance options to the specific needs of your company.
   

WHAT OUR SERVICE TEAM OFFERS:

Installation and commissioning
Full installation of your Smicon machines and efficient commissioning, so that your production line can run immediately.

Maintenance services
With our various options, we are happy to relieve our customers of their worries. All machines require maintenance after a certain period of time. The interval depends on various factors, such as the ambient temperature, the composition of the residual flow, the wear parts and the number of operating hours.

• Preventive maintenance: Prevents malfunctions and extends the life of your machines.
• Corrective maintenance: Rapid interventions to minimise downtime in the event of malfunctions.

Fault diagnosis and repair
Remote fault service and diagnosis, repair on site or in our workshop.

Parts delivery
Fast and reliable delivery of parts. We advise customers to keep critical spare parts in stock to keep lead times as short as possible.

Service contracts and SLA's
Tailor-made contracts for continuous support, tailored to your business needs. Contact us for more information and the benefits of a tailor-made maintenance contract.

Training and support
Operator and technical training to familiarize your team with our technology and to use the machines optimally.

Remote monitoring and process optimization
Continuous insight into the performance of your machines with monitoring solutions and optimization via data analysis. Analysis and improvements for production efficiency and cost savings, such as bottleneck analyses.

Disassembly and relocation
Safe disassembly and reinstallation of machines during relocation or refurbishment, with minimal downtime.

Our team of expert technicians, both on site and in the workshop, are always ready to keep your machines in top condition. Request a free quote and receive a tailor-made solution to get the most out of your Smicon machines.
 

INSIDE SERVICE

Our inside service is specialized in the revision and repair of various standalone machines. Each component is carefully checked and optimized, so that it functions like new again through construction work and quality welding.

For fast availability of the right parts, our inside service ensures that all necessary components can be replaced quickly and reliably. Thanks to our parts warehouse, it is often possible to deliver and install the right parts immediately.

Our technical inside service employees have the latest tools and equipment to effectively maintain and revise your machines. Whether it concerns preventive maintenance, corrective maintenance or extensive revisions, your machines are in professional hands.
 

FIELD SERVICE

Our service engineers are available all week for installation, maintenance and emergency repairs. Our outside service employees have VCA and forklift certificates and travel with well-equipped service vehicles, equipped with the necessary tools and spare parts. This allows them to solve most problems directly on location without additional waiting time.

Smicon's field service is known for its broad technical expertise and customer-oriented approach. Our service team is there to support you with installation, maintenance and troubleshooting on site. From starting up new installations to solving acute problems, our team ensures that your machine installation continuously performs optimally. Depending on the use of the machines, we advise what the frequency of preventive maintenance should be.